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Guest Service Directory

Guest Service Directory

We are delighted to have you staying with us, and thrilled to help you to discover the Magical City of Florence. 
If there’s anything additional we can do to make your stay more comfortable, please do not hesitate to contact us directly by dialing n. 9.


Enjoy your stay!



Breakfast: included in your room rate, breakfast is served. Every day from 7.30 to 10.30 , Michelangelo Lounge.


HOME VIEW: we are glad to inform our guests about our panoramic terrace. Join it and take a shot at our breathtaking view or drink a good glass of wine or a fresh cocktail.

4th floor from 08:00 to 23:00


Honesty Bar:  1° Floor – 24hrs 

Feel like Home. Honesty Bar is a self-service bar where you feel free to take what you want and just sign using the application form.


Minigym; Located on the -1floor, our welcoming fitness center is open 24 hours a day, with free access for all our guests. In compliance with the current legislation, the access is for one person at a time. Book your slot with our front desk staff!


Wifi: Free and unlimited Wi-Fi.


Housekeeping services: Guestroom cleaning service at your disposal daily from 9.00 am until 3.00 pm. To minimize the number of contacts, we have provided for the cleaning of the room every 2 days. However, if you want the daily cleaning, simply call the reception by dialing the number 9.


Do not disturb: Should you prefer not to receive service is from housekeeping please place the sign outside of your door. Should you wish to not receive any calls please inform the operator dialing n. 9.


Laundry: For your convenience, a laundry bag and pricing list are located in your room. Regular service: please place items in the laundry bag and fill the list, bring the bag directly  to the front desk before 11.00 am. Items will be returned on the same day. Sundays and Bank Holidays the service is not available.

Iron is available on request.


Minibar: All products that you enjoy out of the minibar will automatically be charged to your account. For additional supplies please dial nr 9.


Parking: a garage is available with valet service at the daily rate of euro 27.00 per day for 24hrs. please kindly inform us at least 30 minutes before for the return of your car-


Guest Services: Our front office can arrange limousine service, car rental, guided tours, Vespa or vintage car tours or any other service you may wish during your stay.


Safety Deposit Boxes: In your room you’ll find a safe deposit box, please enter a 4 digit code. The hotel cannot take any responsibility for money or valuables left unattended in your room.


Check out: Check out time is 11.30 noon. Should you wish to check out later, an extra charge will apply, depending on the time of check out.


Fire Precautions and Fire Exits: Please review the Fire Safety Plan on the back of your guestroom door to familiarize yourself with the nearest exit in case of emergency.


Drinking water: The tap water is drinkable.


Electricity:The voltage is 220v.


Lost and Found: Please dial 9 from your guestroom regarding any lost or found items.


Luggage storage:On your departure date, after check out, you can store your luggage  at the hotel until your departing time. Overnight storage is not available.


ATM: The nearest bank is 700 metres from the hotel, in via della Giovine Italia 15/r.


Pharmacy: A Pharmacy is located on V.Gioberti 117/e , 450 metres from the hotel


For further assistance please refer to the front office.




outside line 0

front desk 9

housekeeping 9

room to room direct line, just dial the room number